FAQS

FAQS2017-12-04T20:13:34+00:00

Unfortunately it is not that simple. You should seek out referrals and recommendations from friends, family and business associates. Check out their reviews online or rating with the Better Business Bureau. There are many factors to consider such as reputation, years in operation, size and age of fleet, licensing and insurance, customer service philosophy & back office support, depth and type of chauffeur staff – all company employees (screened & trained), and financial stability. Please use due diligence in choosing your transportation service. Do not be hesitant to ask any pertinent questions including for proof of insurance.

A Touch of Class has been doing business in Northeast Ohio since 1982

Our standard service is Northeast Ohio but we can provide charter services to locations outside our service area. If your location is located over an hour from our headquarters a travel time fee is applied.

Your rental time will start when your limousine arrives to pick you up at your contracted pick up time. It will end upon drop off at your final location.

Each vehicle has a certain capacity that cannot be exceeded due to safety reasons. If your party is larger than expected, please call our office to upgrade to a larger vehicle. Extra fees will apply.

50% Non-Refundable Deposit due at booking

Sedan’s, SUV’s, and Limousine’s – 24 Hour Cancelation no additional charge under 24 Hours remaining balance due will be charged.

Buses – 1 Week Cancelation no additional charge under one week remaining balance due will be charged.

Motor Coach – 2 week Cancelation no additional charge under two weeks remaining balance would be charge.

We accept credit/debit cards (Visa, MasterCard, AMEX and Discover), travelers’ checks and cash. A check can be used for payment but must be sent to our office 2 weeks in advance of your trip.

50% Non-Refundable Deposit due at booking remaining balance is due date of service.

We can provide receipts for charges following service in the form of email or fax. If you have a profile or account set up with us, for your convenience we can automate this process and send a receipt automatically by email when the final charges have been billed. If you have not received your receipt in a timely manner, contact any of our reservation agents and they will email you a receipt while you are on the phone. You may also request a receipt via email at inq@atoclimo.com.

Yes we do. Contact our Accounting Department to request an application.

You can call our office at (330) 225-5382 or submit and online inquiry here

Yes, we offer car service 24 hour a day / 7 days a week / 365 days a year. Please keep in mind to reserve as far in advance as possible for off-hour service and that premium pricing and/or surcharges may apply.

This does vary based on the time of year. Sedan reservations should be called in within 24 hours of the pickup date. We do try to accommodate all last minute requests for transportation, but cannot always guarantee that there are vehicles available. All specialty vehicle reservations should be called in well in advance of the event date.

Our limousine and luxury buses are prepared with ice, bottled water and glassware.  Alcohol is not provided but customers are welcome to bring their own. Customers are also welcome to bring their own snacks.

Yes you can, if you feel you will need extra cooler space we can provide an extra cooler with ice for a minimal fee.

Yes we do for an additional $20.00 fee.

None of our vehicles offer a wheelchair lift however if that is provided for a guest we can refer to company that will provide accessible vehicles.

Once your contracted time has elapsed there will be a 30 minute charge prorated via your contracted hourly rate. Over 30 minutes will result in a full hour charged at the contracted hourly rate.

Additional stops are available at a rate of $30.00 per stop.

We monitor all commercial flights to ensure we are at the airport on time for your arrival.

Yes we do, contact us for rates and availability.

Your driver will look professional and will be wearing a dark suit and tie. The driver will present a neat and well groomed appearance.

A recommended 20% gratuity is included in the quoted price for your convenience.  However, whether an additional gratuity of any amount is given is up to you.

Yes. Contact your reservation agent and ask that they assign certain drivers that you prefer if they are available.

Your chauffeur will meet you in baggage claim near your flight’s luggage carousal, holding a sign with your name on it.

Absolutely! Our customers are always welcome to visit our offices during standard office hours to view and reserve vehicles. We enjoy showing off our fleet, but ask that customers make an appointment ahead of time so we can plan accordingly for your visit and have the vehicles on site.

In most cases, minimum hourly rental terms will apply. And there are many advantages to this structure, especially for special events and occasions. You have the same vehicle and chauffeur guaranteed for your entire service. You can leave your belongings in the vehicle. You have unlimited stops, the vehicle and chauffeur are available to you as directed. It is generally more relaxing to know that you have the vehicle at your disposal for the specified rental period.

Yes, there may be instances and occasions where a transfer service is possible with the exception of peak demand dates and events. A transfer is basically a direct, one-way pick up and drop, at a set time. Wait time, extra stops and additional driving around are not calculated in the pricing and would add the charges or revert the service to hourly if extensive. It is best to review all details at the time of reservation to determine what type of service will best apply.

We require a credit card guarantee for potential damage or excessive cleaning costs that could occur during the course of a rental. For example should a member of your party vomit in the limousine there will be a $250.00 deep cleaning fee charged to your account.